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Complaints
A complaint is an expression of dissatisfaction with TUV United's services, the conduct of our auditors, or our certification decisions — other than appeals. We take all complaints seriously.
How to Submit a Complaint
- Submit written complaint by email with full details
- Receive acknowledgement within 5 business days
- Investigation conducted by independent reviewer
- Written response and resolution within 30 days
Our Response Commitment
We acknowledge complaints within 5 business days and aim to resolve within 30 calendar days.
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Appeals
An appeal is a request by an applicant or certified organization to reconsider a certification decision made by TUV United, including refusal, suspension, or withdrawal of certification.
The Appeals Process
- Submit written appeal within 30 days of decision
- Appeal reviewed by panel independent of original decision
- Hearing offered if requested by the appellant
- Final decision communicated in writing within 45 days
Submission Deadline
Appeals must be submitted within 30 days of the certification decision.
Submit a Complaint or Appeal
Send your complaint or appeal to our dedicated quality team. All submissions are treated confidentially.
📧 info@tuvunited.com.sa