Learning Services Outside Formal Education

ISO 29993:2017 specifies requirements for service providers delivering learning services outside formal education — including corporate training, language education, professional development, coaching, and certification programs.

Corporate training companies, language schools, coaching organizations, professional development institutes, vocational training providers, e-learning companies, and in-house corporate training departments can all be certified to ISO 29993.

Yes. ISO 29993 applies to all learning service delivery formats including face-to-face, online, blended, and self-paced learning programs.

ISO 29993 covers non-formal learning service providers (training companies), while ISO 21001 is designed for formal educational organizations (schools, universities). Both address learning quality but from different institutional perspectives.

Key requirements include: needs analysis and learning design, qualified instructors, appropriate learning resources, clear learning outcomes, learner assessment processes, feedback mechanisms, and continuous program evaluation.