Get Certified ISO 22483 Tourism and related services management system certification from TUV United Arabia; moreover, achieve it quickly and efficiently for all industries across Saudi Arabia.
What is ISO 22483 Tourism and related services Management System?
Get ISO 22483 certification in Saudi Arabia from TUV United Arabia, ISO 22483 is the international standard for Tourism and related services Management Systems (TSMS) developed by ISO and, moreover, serves as a globally trusted benchmark for consistent Tourism quality.
ISO 22483:2020 specifies requirements for hotel services to ensure high-quality standards and guest satisfaction, thereby covering reception, accommodation, food and beverages, supporting services, cleanliness, maintenance, safety and emergency management, and entertainment.
In Saudi Arabia, ISO 22483 certification demonstrates commitment to Tourism excellence and is often required for government tenders and international business partnerships. As a result, Obtaining the certification strengthens credibility in local and global markets.
Benefits of ISO 22483 Certification for Saudi Organizations Achieving ISO 22483 Certification delivers numerous competitive advantages for businesses operating in Saudi Arabia; moreover, it strengthens credibility and operational efficiency.
Enhanced Guest Satisfaction
ensures high-quality, consistent services, leading to better guest experiences
Competitive advantage
differentiates the hotel and attracts local and international tourists.
Operational efficiency
streamlines processes, reduces errors, and improves coordination across departments.
Risk management
identifies service gaps, prevents complaints, and enhances guest safety.
Staff development and engagement
promotes proper training, boosts motivation, and improves performance.
Reputation and credibility
strengthens trust with guests, partners, and stakeholders.
Industries That Need ISO 22483 Certification ISO 22483 certification in Saudi Arabia is universally applicable across all sectors; therefore, organizations from various industries can benefit from its implementation.
Hotels and Resorts
such as large or boutique, offering accommodation and related services.
Serviced Apartments
For examples long- or short-term rental apartments with hotel-like services.
Motels and Guesthouses
For examples smaller-scale lodging facilities catering to travelers
Hospitality Chains
For examples regional or international hotel groups operating in Saudi Arabia.
Tourism and Leisure Facilities
Such as businesses offering lodging in combination with tourism packages.
Event and Conference Hotels
For examples venues providing both accommodation and event services.
ISO 22483 certification Structure
ISO 22483 Certification consists twelve main clauses. The first three are introductory, however, clauses 4 to 12 cover the essential requirements of a TSMS. therefore ensuring continuous system improvement.
Clause 4 – Staff Requirements
- Define staff qualifications and basic requirements.
- Clarify hotel structure and staff roles.
- Provide training to ensure high-quality service.
- Train staff to deliver excellent guest experiences.
- Ensure good working conditions and facilities.
- Monitor quality of services from external providers.
- Ensure quality standards for shops or services within the hotel.
Clause 5 – Service Requirements
- Provide accurate and accessible information to guests.
- Ensure smooth check-out procedures.
- Manage all reception services efficiently.
- Provide clean and well-equipped rooms.
- Prepare rooms according to comfort and hygiene standards
- Deliver safe and quality food and drinks.
- Provide a varied and suitable menu
- Provide additional services for guest comfort
- Deliver high-quality supporting services
Clause 6 –Events organization requirements
- have a structured process for organizing events
- ensure proper coordination between departments
- train Staff in event setup, guest support, and emergency procedures
- ensure safety rules are followed—clear exits, safe electrical connections
- deliver Events on time, according to the client’s expectations
Clause 7 – Entertainment Activities
- offer entertainment activities suitable for its guests
- Entertainment must be planned and supervised by trained staff.
- Equipment used for entertainment should be safe and well-maintained.
- Activities must follow safety guidelines to avoid injuries.
- Information on entertainment schedules should be clearly communicated to guests.
- ensure the entertainment respects cultural norms and guest expectations
Clause 8 – Safety and Security Requirements
- Implement general safety measures.
- Prevent accidents and reduce risks.
- Ensure food is safe and hygienic.
- Ensure staff hygiene.
- Inspect food upon delivery
- Dispose of food waste safely
- Protect guest and staff health.
- Safeguard guests and property.
- Maintain buildings and facilities safely.
- Provide fire safety measures.
- Prepare for and handle emergencies effectively.
Clause 9 – Maintenance Requirements
- must havea planned maintenance system to keep all areas, equipment, and facilities in good working condition
- react quickly to breakdowns or defects to avoid guest discomfort or safety risks.
- maintain buildings, walls, floors and all structural elements in good condition.
- Ensure equipment works properly through regular maintenance.
- follow manufacturer instructions for servicing, repairs, and replacement of parts.
Clause 10 – Cleanliness Requirements
- Maintain overall hotel cleanliness.
- Follow a scheduled cleaning plan.
- Keep all areas clean.
- Clean public spaces regularly.
- Clean rooms while guests stay.
- Clean rooms after guests leave
- Clean rooms daily and deeply as needed.
- Wash and maintain linens hygienically
Clause 11 – Supply Management
- have a system to plan, purchase, receive, store, and control supplies
- Only approved suppliers should be used
- Supplies must be checked upon arrival to confirm quality
- Storage areas should follow safety and hygiene rules
- ensure there are enough supplies at all times
Clause 12 – Guest Satisfaction and Feedback Compilation
- collect guest feedback through different methods and reviewed regularly
- Complaints must be handled quickly with follow-up actions
- Positive feedback should also be analyzed andunderstand
- take corrective actions to solve problems
- Data should be used to measure guest satisfaction trends
TUV United Arabia ISO 22483 Certification Process
Our streamlined process ensures that you achieve ISO 22483 certification efficiently; moreover, it guarantees effectiveness throughout the process.
1- Internal Readiness Review
Firstly, before submitting the application for ISO 22483 certification, the company performs a comprehensive internal readiness check, including a full internal audit and a management review, to clarify that the Tourism and related services Management System is effectively implemented and fully prepared for the external certification audit.
2- Application & Application Review
Secondly, we receive your application and review your organization’s scope, activities, and requirements to confirm eligibility and prepare the appropriate ISO 22483 certification pathway
3- Program Development
Then, we establish the ISO 22483 certification program, including audit duration, audit cycle, required audit activities, and resources based on your organization’s size and complexity.
4- Audit Planning
Subsequently, our audit team prepares a detailed audit plan outlining the audit schedule and processes to be assessed, team responsibilities, and logistical arrangements to ensure a smooth audit process.
5- Stage 1 Audit - Documentation Review
Then, our auditors review your Tourism and related services Management System documentation to ensure compliance with ISO 22483:2020 requirements and readiness for the main audit.
6- Stage 2 Audit - Certification Assessment
Next We conduct a thorough on-site audit examining implementation of Tourism processes, and evidence of continual improvement, effectiveness of the management system, and compliance with documented procedures.
7- Certificate Issuance
Finally, upon successful completion, TUV United Arabia issues ISO 22483:2020 certificate, valid for three years, demonstrating your Tourism capability to stakeholders.
8- Ongoing Support & Surveillance
Moreover, we provide continuous support including annual surveillance audits, recertification every three years, and additional training as needed to maintain compliance
Timeline: Complete certification in the shortest possible time from readiness to certificate issuance
Why Choose TUV United Arabia for ISO 22483 Certification?
Practical, Business-Focused Approach:
We focus on building real Tourism capability that drives business results, not just achieving certification. Our approach balances requirements compliance with practical implementation.
Rapid ISO 22483 Certification:
We understand the urgency of business needs. Therefore, our efficient process enables ISO 22483 certification quickly without compromising audit quality.
20+ Years Combined Expertise:
Our team of experienced auditors brings over 20 years of combined experience certifying organizations across governmental, industrial, and service sectors in Saudi Arabia. Furthermore, this diverse expertise ensures reliable and professional audits.
Competitive Pricing – 20% Below Market:
We offer transparent and competitive pricing approximately 20% below market rates, thus making Tourism and related services certification accessible to organizations of all sizes.
Comprehensive Support Beyond Certification:
We provide gap analysis, implementation guidance, staff training, and ongoing post-certification support to ensure your continued compliance and improvement. Additionally, our support helps maintain long-term system effectiveness.
Nationwide Coverage:
Based in Riyadh, we serve organizations across all regions of Saudi Arabia including Jeddah, Dammam, Khobar, Makkah, Medina, and beyond. Likewise, our services reach clients in remote areas across the Kingdom.
Frequently Asked Questions
With TUV United Arabia, organizations can achieve ISO 22483 certification as quickly as possible; moreover, the process spans from audit readiness to certificate issuance.
Certification costs vary based on organization size, complexity, and number of sites; therefore, contact us for a customized quote. Additionally, our pricing is approximately 20% below market rates.
However ISO 22483 is not legally mandatory for all sectors, ISO 22483 is often required for government tenders and and contracts; moreover, it is essential for demonstrating a commitment to Tourism to customers.
ISO 22483 certificates are valid for three years; moreover, annual surveillance audits are required to maintain certification.
Absolutely, ISO 22483 is scalable and, therefore, applicable to organizations of all sizes, from small businesses to large corporations.
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TUV United Arabia
SAAC-accredited and IAF-recognized ISO certification body serving all regions of Saudi Arabia with fast, professional, and affordable certification services.