Get Certified ISO/IEC 20000-1 Information Technology Service management system certification from TUV United Arabia; moreover, achieve it quickly and efficiently for all industries across Saudi Arabia.
What is ISO/IEC 20000-1 Information Technology Service Management System?
Get ISO/IEC 20000-1 certification in Saudi Arabia from TUV United Arabia, ISO/IEC 20000-1 is the international standard for Information Technology Service Management Systems (ITSMS) developed by ISO and, moreover,serves as a globally trusted benchmark for consistent quality.
ISO/IEC 20000-1:2018it specifies requirements for an effective Service Management System (SMS), enabling the planning, design, transition, delivery, and improvement of IT services to ensure customer requirements are met and added value is achieved
In Saudi Arabia, ISO/IEC 20000-1 certification demonstrates commitment to Information Technology Service excellence and is often required for government tenders and international business partnerships. As a result, Obtaining the certification strengthens credibility in local and global markets.
Benefits of ISO/IEC 20000-1 certification for Saudi Organizations Achieving ISO/IEC 20000-1 Certification delivers numerous competitive advantages for businesses operating in Saudi Arabia; moreover, it strengthens credibility and operational efficiency.
Improves IT Service Quality
Ensures consistent, reliable, and high-quality IT services aligned with business needs.
Enhances Customer Satisfaction
Delivers better service experiences to clients, improving trust and loyalty.
Strengthens Governance & Accountability
Provides structured processes, clear roles, and responsibilities for IT service delivery.
Reduces Downtime and Operational Risks
Minimizes service disruptions through standardized processes and proactive management.
Boosts Competitive Advantage
Demonstrates commitment to best practices in IT service management, enhancing reputation.
Encourages Continuous Improvement
Promotes regular evaluation and enhancement of IT services and processes.
Industries That Need ISO/IEC 20000-1 certification ISO/IEC 20000-1 certification in Saudi Arabia is universally applicable across all sectors; therefore, organizations from various industries can benefit from its implementation.
Information Technology and Software
such as IT service providers, software developers, cloud providers, and data centers
Banking and Financial Services
For examples Banks, fintech firms, and insurance companies
Telecommunications
For examples Telecom operators and internet service providers
Healthcare and Medical Devices
Such as Hospitals, biotech firms, clinics and healthcare providers
Government and Public Sector
For examples Ministries, municipalities, and public organizations
Education and Research Institutions
Such as Universities, e-learning platforms, and research centers
Large Corporations and Multinationals
For examples Organizations with complex IT infrastructure
E-commerce and Retail
For examples Online retailers and platforms ensuring reliable IT systems
ISO/IEC 20000-1 certification Structure
ISO/IEC 20000-1 Certification consists ten main clauses. The first three are introductory, however, clauses 4 to 10 cover the essential requirements of a ITSMS. Moreover, The standard follows the Plan–Do–Check–Act (PDCA) cycle, therefore ensuring continuous system improvement.
plan
Clause 4 – Context of the Organization
- Analyze internal and external factors that affect IT service management.
- Identify stakeholders and their IT service requirements.
- Define the boundaries and applicability of the IT service management system.
- Establish a structured system to plan, deliver, and monitor IT services effectively.
Clause 5 – Leadership
Top management:
- Demonstrates commitment to improving IT services
- Establishes an IT service policy
- Defines roles and responsibilities related to IT
- Promotes a culture of IT service awareness
Clause 6 – Planning
- Identify risks and opportunities related to IT services and plan actions to manage them.
- Define clear objectives for IT service management and prepare plans to achieve them.
- Structure the IT service management system to support objectives, processes, and continual improvement.
DO
Clause 7 – Support
- Covers resources required to operate the system
- Competence and training
- Awareness sessions
- Communication
-
Documented information (procedures, forms, records)
- creation and updating
- control of documented information
-
Keep records and documents specific of activities.
- Capture, share, and use organizational knowledge to improve IT service
Clause 8 – Operation
- Plan and manage IT service operations effectively.
- Define and maintain the catalog of IT services offered.
- Manage agreements and relationships with customers and stakeholders.
- Balance IT service supply with business demand.
- Develop and implement new or changed IT services efficiently.
- Ensure timely resolution of incidents and fulfillment of service requests.
- Monitor and maintain service performance, availability, and quality.
Check
Clause 9 – Performance Evaluation
- Measure system effectiveness
- Planning and conduct internal audits
- Management review to assess results and make decisions
- Communicate IT service performance and results to stakeholders
Act
Clause 10 – Improvement
- Continuous improvement
- Address non-conformities
- Implement corrective actions
- Enhance processes and services continuously
TUV United Arabia ISO/IEC 20000-1 certification Process
Our streamlined process ensures that you achieve ISO/IEC 20000-1 certification efficiently; moreover, it guarantees effectiveness throughout the process.
1- Internal Readiness Review
Firstly, before submitting the application for ISO/IEC 20000-1 certification, the company performs a comprehensive internal readiness check, including a full internal audit and a management review, to clarify that the Information Technology Service Management System is effectively implemented and fully prepared for the external certification audit.
2- Application & Application Review
Secondly, we receive your application and review your organization’s scope, activities, and requirements to confirm eligibility and prepare the appropriate ISO/IEC 20000-1 certification pathway
3- Program Development
Then, we establish the ISO/IEC 20000-1 certification program, including audit duration, audit cycle, required audit activities, and resources based on your organization’s size and complexity.
4- Audit Planning
Subsequently, our audit team prepares a detailed audit plan outlining the audit schedule and processes to be assessed, team responsibilities, and logistical arrangements to ensure a smooth audit process.
5- Stage 1 Audit - Documentation Review
Then, our auditors review your Information Technology Service Management System documentation to ensure compliance with ISO/IEC 20000-1:2018 requirements and readiness for the main audit.
6- Stage 2 Audit - Certification Assessment
Next We conduct a thorough on-site audit examining implementation of Information Technology Service processes, and evidence of continual improvement, effectiveness of the management system, and compliance with documented procedures.
7- Certificate Issuance
Finally, upon successful completion, TUV United Arabia issues ISO/IEC 20000-1:2018 certificate, valid for three years, demonstrating your innovation capability to stakeholders.
8- Ongoing Support & Surveillance
Moreover, we provide continuous support including annual surveillance audits, recertification every three years, and additional training as needed to maintain compliance
Timeline: Complete certification in the shortest possible time from readiness to certificate issuance
Why Choose TUV United Arabia for ISO/IEC 20000-1 Certification?
Practical, Business-Focused Approach:
We focus on building real Information Technology Service capability that drives business results, not just achieving certification. Our approach balances requirements compliance with practical implementation.
Rapid ISO/IEC 20000-1 Certification:
We understand the urgency of business needs. Therefore, our efficient process enables ISO/IEC 20000-1 certification quickly without compromising audit quality.
20+ Years Combined Expertise:
Our team of experienced auditors brings over 20 years of combined experience certifying organizations across governmental, industrial, and service sectors in Saudi Arabia. Furthermore, this diverse expertise ensures reliable and professional audits.
Competitive Pricing – 20% Below Market:
We offer transparent and competitive pricing approximately 20% below market rates, thus making Information Technology Service certification accessible to organizations of all sizes.
Comprehensive Support Beyond Certification:
We provide gap analysis, implementation guidance, staff training, and ongoing post-certification support to ensure your continued compliance and improvement. Additionally, our support helps maintain long-term system effectiveness.
Nationwide Coverage:
Based in Riyadh, we serve organizations across all regions of Saudi Arabia including Jeddah, Dammam, Khobar, Makkah, Medina, and beyond. Likewise, our services reach clients in remote areas across the Kingdom.
Frequently Asked Questions
With TUV United Arabia, organizations can achieve ISO/IEC 20000-1 certification as quickly as possible; moreover, the process spans from audit readiness to certificate issuance.
Certification costs vary based on organization size, complexity, and number of sites; therefore, contact us for a customized quote. Additionally, our pricing is approximately 20% below market rates.
However ISO/IEC 20000-1 is not legally mandatory for all sectors, ISO/IEC 20000-1 is often required for government tenders and and contracts; moreover, it is essential for demonstrating a commitment to Information Technology Service to customers.
ISO/IEC 20000-1 certificates are valid for three years; moreover, annual surveillance audits are required to maintain certification.
Absolutely, ISO/IEC 20000-1 is scalable and, therefore, applicable to organizations of all sizes, from small businesses to large corporations.
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