ISO/IEC 20000-1 Certification in Saudi Arabia

Get Certified ISO/IEC 20000-1 Information Technology Service management system certification from TUV United Arabia Limited Company; moreover, achieve it quickly and efficiently for all industries across Saudi Arabia.

What is ISO/IEC 20000-1 Information Technology Service Management System?

Get ISO/IEC 20000-1 certification in Saudi Arabia from TUV United Arabia Limited Company, ISO/IEC 20000-1 is the international standard for Information Technology Service Management Systems (ITSMS) developed by ISO and, moreover,serves as a globally trusted benchmark for consistent quality.

ISO/IEC 20000-1:2018it specifies requirements for an effective Service Management System (SMS), enabling the planning, design, transition, delivery, and improvement of IT services to ensure customer requirements are met and added value is achieved

In Saudi Arabia, ISO/IEC 20000-1 certification demonstrates commitment to Information Technology Service excellence and is often required for government tenders and international business partnerships. As a result, Obtaining the certification strengthens credibility in local and global markets.

Benefits of ISO/IEC 20000-1 certification for Saudi Organizations Achieving ISO/IEC 20000-1 Certification delivers numerous competitive advantages for businesses operating in Saudi Arabia; moreover, it strengthens credibility and operational efficiency.

Improves IT Service Quality

Ensures consistent, reliable, and high-quality IT services aligned with business needs.

Enhances Customer Satisfaction

Delivers better service experiences to clients, improving trust and loyalty.

Strengthens Governance & Accountability

Provides structured processes, clear roles, and responsibilities for IT service delivery.

Reduces Downtime and Operational Risks

Minimizes service disruptions through standardized processes and proactive management.

Boosts Competitive Advantage

Demonstrates commitment to best practices in IT service management, enhancing reputation.

Encourages Continuous Improvement

Promotes regular evaluation and enhancement of IT services and processes.

Industries That Need ISO/IEC 20000-1 certification ISO/IEC 20000-1 certification in Saudi Arabia is universally applicable across all sectors; therefore, organizations from various industries can benefit from its implementation.

تكنولوجيا المعلومات والبرمجيات

such as IT service providers, software developers, cloud providers, and data centers

الخدمات المصرفية والمالية

For examples Banks, fintech firms, and insurance companies

Telecommunications

For examples Telecom operators and internet service providers

Healthcare and Medical Devices

Such as Hospitals, biotech firms, clinics and healthcare providers

القطاع الحكومي والعام

For examples Ministries, municipalities, and public organizations

المؤسسات التعليمية ومراكز البحث

Such as Universities, e-learning platforms, and research centers

الشركات الكبيرة والمتعددة الجنسيات

For examples Organizations with complex IT infrastructure

E-commerce and Retail

For examples Online retailers and platforms ensuring reliable IT systems

ISO/IEC 20000-1 certification Structure

ISO/IEC 20000-1 Certification consists ten main clauses. The first three are introductory, however, clauses 4 to 10 cover the essential requirements of a ITSMS. Moreover, The standard follows the Plan–Do–Check–Act (PDCA) cycle, therefore ensuring continuous system improvement.

خطط

البند 4 – سياق المنظمة

Analyze internal and external factors that affect IT service management.
Identify stakeholders and their IT service requirements.
Define the boundaries and applicability of the IT service management system.
Establish a structured system to plan, deliver, and monitor IT services effectively.

البند 5 – القيادة

تقوم الإدارة العليا بما يلي:

Demonstrates commitment to improving IT services
Establishes an IT service policy
Defines roles and responsibilities related to IT
Promotes a culture of IT service awareness

البند 6 – التخطيط

Identify risks and opportunities related to IT services and plan actions to manage them.
Define clear objectives for IT service management and prepare plans to achieve them.
Structure the IT service management system to support objectives, processes, and continual improvement.

نفذ

البند 7 – الدعم

تشمل الموارد المطلوبة لتشغيل النظام:
الكفاءة والتدريب
دورات التوعية
الاتصال
المعلومات الموثقة (إجراءات، نماذج، سجلات)
- الإنشاء والتحديث
- التحكم في المعلومات الموثقة
- Keep records and documents specific of activities.
Capture, share, and use organizational knowledge to improve IT service

البند 8 – التشغيل

Plan and manage IT service operations effectively.
Define and maintain the catalog of IT services offered.
Manage agreements and relationships with customers and stakeholders.
Balance IT service supply with business demand.
Develop and implement new or changed IT services efficiently.
Ensure timely resolution of incidents and fulfillment of service requests.
Monitor and maintain service performance, availability, and quality.

تحقق

البند 9 – تقييم الأداء

قياس فعالية النظام
التخطيط و تنفيذ التدقيق الداخلي
مراجعة الإدارة لتقييم النتائج واتخاذ القرارات.
Communicate IT service performance and results to stakeholders

صحح

البند 10 – التحسين

التحسين المستمر
معالجة حالات عدم المطابقة
تنفيذ الإجراءات التصحيحية
تحسين العمليات والخدمات بشكل مستمر.

TUV United Arabia Limited Company ISO/IEC 20000-1 certification Process

Our streamlined process ensures that you achieve ISO/IEC 20000-1 certification efficiently; moreover, it guarantees effectiveness throughout the process.

1- مراجعة الجاهزية الداخلية

Firstly, before submitting the application for ISO/IEC 20000-1 certification, the company performs a comprehensive internal readiness check, including a full internal audit and a management review, to clarify that the Information Technology Service Management System is effectively implemented and fully prepared for the external certification audit.

2- تقديم الطلب ومراجعته

Secondly, we receive your application and review your organization’s scope, activities, and requirements to confirm eligibility and prepare the appropriate ISO/IEC 20000-1 certification pathway

3- تطوير البرنامج

Then, we establish the ISO/IEC 20000-1 certification program, including audit duration, audit cycle, required audit activities, and resources based on your organization’s size and complexity.

4- تخطيط التدقيق

لاحقًا، يقوم فريق التدقيق بإعداد خطة تدقيق تفصيلية توضح جدول التدقيق، والعمليات التي سيتم تقييمها، ومسؤوليات الفريق، والترتيبات اللوجستية لضمان سير عملية التدقيق بسلاسة.

5- المرحلة الأولى – مراجعة الوثائق

Then, our auditors review your Information Technology Service Management System documentation to ensure compliance with ISO/IEC 20000-1:2018 requirements and readiness for the main audit.

6- المرحلة الثانية – تقييم الاعتماد

Next We conduct a thorough on-site audit examining implementation of Information Technology Service processes, and evidence of continual improvement, effectiveness of the management system, and compliance with documented procedures.

7- إصدار الشهادة

Finally, upon successful completion, TUV United Arabia Limited Company issues ISO/IEC 20000-1:2018 certificate, valid for three years, demonstrating your Information Technology Service capability to stakeholders.

8- الدعم المستمر والمراقبة

نوفر أيضًا دعمًا مستمرًا يشمل تدقيقات المراقبة السنوية، وإعادة الاعتماد كل ثلاث سنوات، والتدريب الإضافي عند الحاجة للحفاظ على الامتثال.

الجدول الزمني: إتمام الشهادة في أقصر وقت ممكن من الجاهزية وحتى إصدار الشهادة.

Why Choose TUV United Arabia Limited Company for ISO/IEC 20000-1 Certification?

النهج العملي والتركيز على الأعمال:

We focus on building real Information Technology Service capability that drives business results, not just achieving certification. Our approach balances requirements compliance with practical implementation.

Rapid ISO/IEC 20000-1 Certification:

We understand the urgency of business needs. Therefore, our efficient process enables ISO/IEC 20000-1 certification quickly without compromising audit quality.

خبرة تزيد عن 20 عامًا مجتمعة:

يضم فريقنا من المدققين ذوي الخبرة أكثر من 20 عامًا من الخبرة المشتركة في اعتماد المؤسسات في القطاعات الحكومية والصناعية والخدمية في المملكة العربية السعودية، مما يضمن تدقيقات موثوقة ومهنية.

أسعار تنافسية – أقل بنسبة 20% من السوق:

We offer transparent and competitive pricing approximately 20% below market rates, thus making Information Technology Service certification accessible to organizations of all sizes.

دعم شامل بعد الاعتماد:

نوفر تحليل الفجوات، وإرشادات التنفيذ، وتدريب الموظفين، والدعم المستمر بعد الاعتماد لضمان استمرار الامتثال والتحسين. كما يساعد دعمنا في الحفاظ على فعالية النظام على المدى الطويل.

تغطية شاملة على مستوى المملكة:

مقرنا في الرياض، ونخدم المؤسسات في جميع مناطق المملكة بما في ذلك جدة، الدمام، الخبر، مكة، المدينة، وما حولها، كما تصل خدماتنا إلى العملاء في المناطق النائية في المملكة.

الأسئلة الشائعة

How long does ISO/IEC 20000-1 certification take?

With TUV United Arabia Limited Company, organizations can achieve ISO/IEC 20000-1 certification as quickly as possible; moreover, the process spans from audit readiness to certificate issuance.

How much does ISO/IEC 20000-1 certification cost in Saudi Arabia?

تختلف تكلفة الشهادة حسب حجم المؤسسة وتعقيدها وعدد المواقع؛ لذلك يُرجى التواصل معنا للحصول على عرض سعر مخصص. كما أن أسعارنا أقل بحوالي 20% مقارنة بأسعار السوق.

Is ISO/IEC 20000-1 mandatory in Saudi Arabia?

However ISO/IEC 20000-1 is not legally mandatory for all sectors, ISO/IEC 20000-1 is often required for government tenders and and contracts; moreover, it is essential for demonstrating a commitment to Information Technology Service to customers.

How long is the ISO 20000-1 certificate valid?

ISO/IEC 20000-1 certificates are valid for three years; moreover, annual surveillance audits are required to maintain certification.

Can small businesses get ISO/IEC 20000-1 certified?

Absolutely, ISO/IEC 20000-1 is scalable and, therefore, applicable to organizations of all sizes, from small businesses to large corporations.

استكشف شهادات ISO الأخرى لدينا

Ready to Get ISO/IEC 20000-1 certification ? Take the first step toward Information Technology Service excellence and business growth with ISO/IEC 20000-1:2018 certification from TUV United Arabia Limited Company- Your trusted partner

شركة TUV United Arabia Limited

جهة اعتماد ISO معتمدة من SAAC ومعترف بها من IAF، تقدم خدمات شهادات سريعة، مهنية، وبأسعار مناسبة في جميع مناطق المملكة.

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معلومات الاتصال

الرياض، المملكة العربية السعودية
0544667895
info@tuvunited.com.sa